Refund policy
Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
This policy does not apply to in-person Point of Sale (POS) purchases.
To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you must contact us first at displayxstands@gmail.com. If your return is approved, we’ll provide the correct return address and instructions.
Items sent back without contacting us first will not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs.
This does not apply to POS returns.
Restocking Fee
A 35% restocking fee applies to all eligible returns.
This fee is necessary because each item is Made to order, meaning time, materials, and labour have already been invested into your specific purchase.
This fee does not apply to POS purchases.
Final Sale Items
Products marked as Final Sale are not eligible for return. This applies to selected products and collections, as stated on the product page.
Damages or Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at displayxstands@gmail.com so we can make it right.
Exchanges
We do not offer direct exchanges. The fastest way to get what you want is to return the item (if eligible), and once accepted, make a new purchase.
Refunds
Once we’ve received and inspected your return, we’ll let you know if your refund is approved. If approved, your original payment method will be refunded within 10 business days.
Please note: It may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at contact@displayx.co.nz.